1. Support Protocol
To ensure quality of service and efficient resolution of all inquiries, BHR-Hosting operates exclusively through a centralized support ticket system. By using our services, you agree to the following:
- Exclusivity: All support requests must be submitted through the official ticket system. To maintain security and record-keeping integrity, no support requests will be addressed via social media, personal email, or other external communication channels.
- Identification: Every request is assigned a unique ticket number. This number is your primary reference for tracking progress and receiving updates.
- Requirements: A valid and active email address is required to open a ticket. Failure to provide a reachable email address may result in the closure of your request.
2. Records and Archives
For your convenience and our mutual protection, BHR-Hosting maintains complete archives of all support interactions.
- Users may access their full history of requests and responses online at any time.
- These records serve as the definitive account of any technical issues or service requests.
3. Response Times and Fair Use
While we strive for rapid resolution, response times may vary based on ticket volume and technical complexity.
- BHR-Hosting reserves the right to prioritize tickets based on the severity of the issue.
- Abuse of the support system (including spamming, harassment of staff, or submitting duplicate tickets for the same issue) may lead to a temporary or permanent suspension of support privileges.